Whether you're in need of co-managed solutions, or if your business requires fully-managed support, Splice will design a custom plan that is tailored to your specific requirements. We will run a complete assessment, factoring in your existing infrastructure, IT budget, and future network expansion plans.
Branded Customer Support | Dedicated Support Technicians | Onshore and Offshore Capabilities | Robust Incident Ticketing
All training, management and infrastructure upgrades and costs are included in our services.
All components of our support service are 100% customizable based on our client’s requirements.
Partner with Splice to achieve the customized support solution for your business.
Splice technicians are highly trained with the required skill-sets and certifications to support your wide-array of products and services.
Services include
Benefits include
Onshore and Offshore
Escalation and Incident Ticket Management Support
Services are available both in the U.S. (On Shore) and in India and the Philippines (Off Shore) .
Open a trouble ticket in seconds. Requesting a service ticket is quick and easy - Simply call, email, or open a trouble ticket online.
Splice provides a robust Incident ticketing and reporting platform and can also integrate with your existing ticketing platform.
Count on quick resolution. Each service ticket is classified according to issue type—Classifications range from Priority 1 to Priority 4. Target resolution time is 4, 8, 12, or 24 hours, according to issue classification.
