Telecom Management

 

Telecom Carrier Management

 

TELECOM CARRIER MANAGEMENT

 

With Splice's Telecom Carrier Management Services, we work directly and proactively with carriers and vendors to open, manage, and close service tickets on your behalf. We can also provide complete project management for all migration or implementation or change management projects. Our IT expertise, extensive carrier and vendor relationships, and unwavering sense of urgency make us uniquely qualified to take the burden of issue resolution off your hands - 24/7. 

 

Voice and Data Resolution | Service Provisioning and Carrier Management | Network Design Consulting | Voice and Data Consulting

VOICE AND DATA ESCALATION AND RESOLUTION

 
When you choose Splice, you receive cost-effective connectivity backed by 24/7 support. Our allegiance lies with you—
not with individual carriers and service providers.
 

 

Whether you choose Splice for telecom services or you keep your existing service provider contracts in place—we work directly and proactively with carriers and vendors to open, manage, and close service tickets on your behalf. Our IT expertise, extensive carrier and vendor relationships, and unwavering sense of urgency make us uniquely qualified to take the burden of issue resolution off your hands—24/7.

Server Level Objectives

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monitor_check.pngWe work with more than 100 Carrier and Solution Partners.

 

monitor_throttle@1x.pngSplice has executive escalation access which enables us to resolve carrier related issues quickly.

Carrier Management

 

We'll resolve carrier and vendor service issues with speed and efficiency.

 

 

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Telecom Management

SERVICE PROVISIONING AND CARRIER MANAGEMENT

 

Whether you need network provisioning for a new installation or you need to add, move, change, or disconnect all or portions of your current network infrastructure, simply turn the task over to our team of experts and we’ll work with your carrier to get the job done.

 

Key Benefits 

 

  • US-Based Operations - Based in Salt Lake City, Utah, our operations center is open 24/7. Our experienced team of IT professionals process, escalate, and resolve service tickets around the clock.
  • Detailed Incident Tracking - With Splice Customer Connect—your personalized portal—the latest information about incidents is always at your fingertips.
  • Cost-Effective, Predictable Charges - You receive a recurring monthly bill, based on the service plan you choose. In many cases, our charges are lower than the cost of one part-time, entry-level employee.
  • One Point of Contact - With Splice, you have one point of contact for all of your carrier- and vendor-related issues. Simply notify us when an incident arises and we’ll handle the rest.
  • Flexible Service Plans - Our tiered ticketing plans are based on volume. Simply select the plan that fits your needs.

Project Management

 

Installation Type

Initiate a new installation

Move, change, or document an installation

Issue Resolution

Escalate and manage any issues that arise

Status Information

Real-time updates, scheduled status reports

Carrier Management

 

Milestones

Order entry

Engineering review

Site survey

Installation and testing

Communications

Regularly scheduled conference calls

 

NETWORK DESIGN CONSULTING

 
Splice's deep experience in voice and data networking gives us a unique ability to advise and design
the best solution for our clients based on their business requirements. 
 
  With Splice’s combined 200 years of network design and management  experience, we work with our clients to identify the best telecom and network
infrastructure options to deliver the best solution to support our client’s IT and business requirements.
 
 

 

VOICE AND DATA SERVICES CONSULTING

 

Splice will be able to design and project manage any project, regardless of the size or scope,
and utilize our many partners in data and voice networking to deliver the best solution possible.

 Splice will do the heavy lifting and work with our team and partners to identify the best possible voice and data carrier options available.

Interested in speaking with someone on our team or meeting with us?