IS YOUR NETWORK
With rapidly evolving technology, overtaxed resources, and mounting support requests, it can be increasingly challenging—and expensive—to manage all aspects of your network in-house. The solution? Outsource some or all of your network management tasks to the trusted experts at Splice.
We Monitor and Resolve all Equipment and Network Issues 24/7
Advanced network monitoring
Using advanced monitoring tools and proven processes, our team of IT experts actively monitor your network infrastructure 24/7.
Gain visibility into equipment performance.
Address outages before users report them.
"By 2016, 60%
of the SMBs will use managed network services for some aspect of their IT services and support.”
Garter Report, 1 November 2012, Danellie Young and Tim Zimmerman, “SMBs Should Consider Managed Network Services”
Anticipate and address capacity requirements before problems arise.
Meet regulatory compliance guidelines.
Evaluate performance against Service Level Agreements (SLA)
Count on predictable charges.
Splice Network View
With our real-time notification and reporting system, you will always have the latest information.
With Splice Network View, you can access network status, analytics, and history instantly.
- Customize dashboard with priority KPIs
- Customize report categories to those objects subscribed
- Display currently-configured metric settings in threshold reports
- Daily data is retained for six weeks, weekly data for twelve weeks, and monthly data for fifteen months
- Drill down on metrics, dates, and monthly, daily, and hourly data
- Compare specific measures for multiple objects
- Plot baselines against actual values and view performance trending
- Chart or view data in raw form
- Export data to a CSV file and open it in Excel or a database application for further analysis
- Export data in PDF format
- Schedule reports for delivery via email to an unlimited number of recipients
Every quarter, we conduct a service review with you. We highlight metrics, summarize results for all objects monitored during the past three months, and make recommendations for optimizing network performance and minimizing critical warnings.
Flexible, Affordable Plans
With Splice, you have one point of contact for all of your network needs.
|Proactive, turnkey remote monitoring||•||•||•|
|Network hardware monitoring||•||•||•|
|Alerts, notifications, and escalations||•||•||•|
|Initiate vendor support (per your contract)||•||•|
|Manage escalations, validate resolutions||•||•|
|Monitor and manage vendor activities||•||•|
|Incident Management (24/7)|
|Diagnosis and remediation||•||•|
|Incident tracking, management, and reporting||•||•|
|Problem Management (24/7)|
|Analyze, identify, and resolve root causes||•|
|Problem tracking, management, and reporting||•|
|Configuration management and changes||•|
|Vendor patch review, testing, and installation||•|
|Data backup and restoration (optional)||•|
|Performance data (15 months)||•||•||•|
|Service ticket status and history||•||•|
|Service data by object||•||•|
|SLO reports (monthly and quarterly)||•||•|