Network Management

IS YOUR NETWORK

covered?

With rapidly evolving technology, overtaxed resources, and mounting support requests, it can be increasingly challenging—and expensive—to manage all aspects of your network in-house. The solution? Outsource some or all of your network management tasks to the trusted experts at Splice.

We Monitor and Resolve all Equipment and Network Issues 24/7

Solution

Advanced network monitoring

Using advanced monitoring tools and proven processes, our team of IT experts actively monitor your network infrastructure 24/7.

performance ck

Gain visibility into equipment performance.

repair

Address outages before users report them.

"By 2016, 60%

of the SMBs will use managed network services for some aspect of their IT services and support.”

Garter Report, 1 November 2012, Danellie Young and Tim Zimmerman, “SMBs Should Consider Managed Network Services”

Proactive network management

Our IT professionals remediate incidents, diagnose issues, and work directly with your carriers to resolve problems before your organization is impacted.

LEARN MORE ABOUT CARRIER MANAGEMENTNETWORK ASSESSMENTNETWORK ASSESSMENT
capacity

Anticipate and address capacity requirements before problems arise.

compliance

Meet regulatory compliance guidelines.

sla

Evaluate performance against Service Level Agreements (SLA)

expense

Count on predictable charges.

Splice Network View

With our real-time notification and reporting system, you will always have the latest information.

computer-monitoring-overviewcomputer-monitoringcomputer-summary

With Splice Network View, you can access network status, analytics, and history instantly.

  • Customize dashboard with priority KPIs
  • Customize report categories to those objects subscribed
  • Display currently-configured metric settings in threshold reports
  • Daily data is retained for six weeks, weekly data for twelve weeks, and monthly data for fifteen months
  • Drill down on metrics, dates, and monthly, daily, and hourly data
  • Compare specific measures for multiple objects
  • Plot baselines against actual values and view performance trending
  • Chart or view data in raw form
  • Export data to a CSV file and open it in Excel or a database application for further analysis
  • Export data in PDF format
  • Schedule reports for delivery via email to an unlimited number of recipients

Quarterly Reviews

Every quarter, we conduct a service review with you. We highlight metrics, summarize results for all objects monitored during the past three months, and make recommendations for optimizing network performance and minimizing critical warnings.

Flexible, Affordable Plans

With Splice, you have one point of contact for all of your network needs.

Data Services SpliceWatch SpliceSolve SpliceManage
Monitoring (24/7)      
Proactive, turnkey remote monitoring
Agent-based monitoring
Network hardware monitoring
Alerts, notifications, and escalations
Carrier Management      
Initiate vendor support (per your contract)  
Manage escalations, validate resolutions  
Monitor and manage vendor activities  
Incident Management (24/7)      
Diagnosis and remediation  
Incident tracking, management, and reporting  
Problem Management (24/7)      
Analyze, identify, and resolve root causes    
Problem tracking, management, and reporting    
Network Administration      
Configuration management and changes    
Provisioning management    
Vendor patch review, testing, and installation    
Data backup and restoration (optional)    
Reporting      
Network status
Performance data (15 months)
Service ticket status and history  
Service data by object  
SLO reports (monthly and quarterly)  

Learn More About Our Network Management Services

Have questions?

Don't hesitate to contact us—we're happy to answer any questions you may have.

Contact us 650-577-2342