Splice IT Support Services Work the Way you Work

IS YOUR NETWORK

supported?

contact-team

Whether you need periodic project work, emergency services, or ongoing maintenance, Splice will create a custom service plan that's right for you. Complete and cost-effective, a Splice On-Site Support plan frees up your IT resources to focus on your company's high-priority projects and initiatives.

Help Desk Services

 

Splice’s 24x7 US-based Help Desk empowers our customers to provide high quality and immediate Desktop Support for their employees. Splice manages all daily routine maintenance and troubleshooting, so your employees can focus on important, higher revenue-producing projects –all for a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk.

Help Desk Support
E-mail Applications and Browsers
Microsoft and Apple Desktop Operating Systems
Hardware and Network Troubleshooting
Desktop Performance Problems
User Administration
Thin Clients and Virtual Desktop Infrastructure (VDI)
Printer Installation and Support of Mobile Phones and Tablets
Microsoft Office and Documented Third Party Applications
Virus and Malware Infections
 

Services Include:

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On-Site IT Support Services

Splice On-Site Support provides IT projects and IT services when and where you need them
Qualifications
4,000 IT service professionals worldwide with extensive network and telecom expertise
Professionally certified technicians and highly credentialed systems engineers
Services
LAN/WAN hardware and software installation and replacement; network configuration and testing
Network refresh projects, including cabling, racking, and custom requirements
Complete site surveys, including site information, equipment details, and high-resolution photos
Emergency Services
24/7 x 365 on-site support services to quickly address any crucial equipment or network issues. Available for most sites in the U.S., Canada, and around the globe
Standard SLA for emergency service is 4 hours
Splice provides customized support services for any short term or on-going IT initiatives
Customized Support Services
Project based or long term IT Resource Talent Placement
Software/hardware activation and deployment
Level 1 IT support (Customer engagement)
Level 2 or 3 engineering support and escalation

Learn more about our Services

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Help Desk Services Data Sheet

 

 

 

Have questions?

Don't hesitate to contact us—we're happy to answer any questions you may have.

Contact us 650-577-2342

Key Benefits

 

   US-Based Operations

 

Based in Salt Lake City, Utah, our operations center is open 24/7. Our experienced team of IT professionals analyze your requests immediately and schedule field engineers to deliver on-site services.

 

user   One Point of Contact

 

With Splice, you have one point of contact for all of your network and equipment-related issues. Simply notify us when an incident arises or a new project is needed and we'll handle the rest. 

equip-partners   Complete Project Management

 

The Splice team will coordinate all site visits, meet your specific requirements, and ensure work is completed on time and correctly. 

 

 

expense   Billing and Estimates

 

Prior to assigning work, a detailed estimate will be provided based on the scope of work that you provide. Billing will reflect only the actual time and materials incurred.

 

 

"By 2016, 60%

of the SMBs will use managed network services for some aspect of their IT services and support.”

Garter Report, 1 November 2012, Danellie Young and Tim Zimmerman, “SMBs Should Consider Managed Network Services”