Splice IT Support Services Work the Way you Work
IS YOUR NETWORK
Whether you need periodic project work, emergency services, or ongoing maintenance, Splice will create a custom service plan that's right for you. Complete and cost-effective, a Splice On-Site Support plan frees up your IT resources to focus on your company's high-priority projects and initiatives.
Help Desk Services
Splice’s 24x7 US-based Help Desk empowers our customers to provide high quality and immediate Desktop Support for their employees. Splice manages all daily routine maintenance and troubleshooting, so your employees can focus on important, higher revenue-producing projects –all for a low, fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk.
|Help Desk Support|
|E-mail Applications and Browsers|
|Microsoft and Apple Desktop Operating Systems|
|Hardware and Network Troubleshooting|
|Desktop Performance Problems|
|Thin Clients and Virtual Desktop Infrastructure (VDI)|
|Printer Installation and Support of Mobile Phones and Tablets|
|Microsoft Office and Documented Third Party Applications|
|Virus and Malware Infections|
On-Site IT Support Services
|Splice On-Site Support provides IT projects and IT services when and where you need them|
|4,000 IT service professionals worldwide with extensive network and telecom expertise|
|Professionally certified technicians and highly credentialed systems engineers|
|LAN/WAN hardware and software installation and replacement; network configuration and testing|
|Network refresh projects, including cabling, racking, and custom requirements|
|Complete site surveys, including site information, equipment details, and high-resolution photos|
|24/7 x 365 on-site support services to quickly address any crucial equipment or network issues. Available for most sites in the U.S., Canada, and around the globe|
|Standard SLA for emergency service is 4 hours|
|Splice provides customized support services for any short term or on-going IT initiatives|
|Customized Support Services|
|Project based or long term IT Resource Talent Placement|
|Software/hardware activation and deployment|
|Level 1 IT support (Customer engagement)|
|Level 2 or 3 engineering support and escalation|
Based in Salt Lake City, Utah, our operations center is open 24/7. Our experienced team of IT professionals analyze your requests immediately and schedule field engineers to deliver on-site services.
One Point of Contact
With Splice, you have one point of contact for all of your network and equipment-related issues. Simply notify us when an incident arises or a new project is needed and we'll handle the rest.
Complete Project Management
The Splice team will coordinate all site visits, meet your specific requirements, and ensure work is completed on time and correctly.
Billing and Estimates
Prior to assigning work, a detailed estimate will be provided based on the scope of work that you provide. Billing will reflect only the actual time and materials incurred.
"By 2016, 60%
of the SMBs will use managed network services for some aspect of their IT services and support.”
Garter Report, 1 November 2012, Danellie Young and Tim Zimmerman, “SMBs Should Consider Managed Network Services”