IT Support Services

 

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SPLICE IT SUPPORT SERVICES WORK THE WAY YOU WORK

 

Splice's suite of IT services provide our clients with high availability and efficiency of their IT infrastructure.  By outsourcing portions or all of their IT functions, Splice customers will be able to extend their support capabilities and free up internal resources so they can focus on high priority initiatives.

 

IT Help Desk | On-Site IT Support | Employee Setup and Offboarding

IT HELP DESK

 
Splice's 24x7 US-based Remote Help Desk Support enables our customers to provide high quality and immediate Desktop Support to their employees. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues
 

HELP DESK SUPPORT


  • E-mail Applications and Browsers
  • Microsoft and Apple Desktop Operating Systems
  • Hardware and Network Troubleshooting
  • Desktop Performance Problems
  • User Administration
  • Thin Clients and Virtual Desktop Infrastructure (VDI)
  • Printer Installation and Support of Mobile Phones and Tablets
  • Microsoft Office and Documented Third Party Applications
  • Virus and Malware Infections

SERVICES INCLUDE

 

  • Immediate Response and Resolution to End Users (Chat, Phone or email)
  • Hardware, Software and Network Troubleshooting
  • Desktop performance Problem resolution
  • User Administrations
  • Antivirus and Malware Management
  • Patch Updates
  • Driver Installations/Network Mapping and more!

 

LEARN MORE

 

monitor_throttle@1x.pngAverage Technician response time is under 30 seconds.

 

monitor_check.png85% of all issues are resolved in the first call/chat.

 

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Splice’s 24x7 US-based Help Desk empowers our customers to provide high quality and immediate Desktop Support for their employees.

 

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IT Support

 

ON-SITE IT SUPPORT SERVICES

 

QUALIFICATIONS

• 4,000 IT service professionals worldwide with extensive network and telecom expertise
• Professionally certified technicians and highly credentialed systems engineers

 

SERVICES

• LAN/WAN hardware and software installation and replacement; network configuration and testing
• Network refresh projects, including cabling, racking, and custom requirements
• Complete site surveys, including site information, equipment details, and high-resolution photos

 

EMERGENCY SERVICES

• 24/7 x 365 on-site support services to quickly address any crucial equipment or network issues
• Available for most sites in the U.S., Canada, and around the globe
• Standard SLA for emergency service is 4 hours

 

CUSTOMIZED SUPPORT SERVICES

• Project based or long term IT Resource Talent Placement
• Software/hardware activation and deployment
• Level 1 IT support (Customer engagement)
• Level 2 or 3 engineering support and escalation

 

Locations Supported

 

   USA     Canada    International

      United States                Canada                 International

 

IT Support Datasheet

 

Complete and cost-effective, a Splice On-Site Support plan frees up your IT resources to focus on your company's high-priority projects and initiatives.

 

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EMPLOYEE SETUP AND OFFBOARDING

 
Splice's User Set-up service empowers your HR or office managers to seamlessly coordinate new hire equipment and resources for set up and delivery so they are ready for use when your employees are ready to work. Our Offboarding service completely manages all required steps to remove access and archive email and data for departing employees.
 

SERVICE FEATURES

 

  • Laptop/Desktop/Tablet Order Management
  • Install and Setup User Applications and Access Credentials
  • Email, Software and Printer/Scanner Setup
  • Deliver Completed Device to Company Location
  • Customized Processes to Meet Internal Requirements
  • Employee Offboarding - Removal of all Access and Archive
    Email and Hard Drives

 

SERVICE BENEFITS

 

  • New devices delivered within 5 business days of request
  • Expedited deliver for urgenet needs also available
  • Onsite technicians can be scheduled for special or difficult
    setup projects
  • Customized billing options for multiple locations or subsidiary
    business units

If clients are utilizing Splice’s IT Help Desk service, our technicians will set up the dvices to be able to receive immediate and on-going services from our Help Desk service team.

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Empower your HR to seamlessly coordinate new hire set up and manage an efficient offboarding process.

 

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light.pngExpedited services for urgent needs are available.

 

calendar.pngOnsite technicians can be scheduled for special/difficult off boarding projects.

 

billing.pngCustomized billing options for multiple locations or subsidiary business units

 

Interested in speaking with someone on our team or meeting with us?