Infrastructure Management Services

 

Infrastructure Management

 

INFRASTRUCTURE MONITORING AND MANAGEMENT

 

Splice Remote Monitoring and Management solution (RMM), combines our 24 x 7 x 365 U.S. based team of certified technicians with powerful toolsets and reporting to provide a robust monitoring and remediation solution for network and server infrastructure.  

 

Remote Monitoring and Resolution | Remote Server and VM Monitoring | Backup and Disaster Recovery | Asset Management

REMOTE MONITORING AND RESOLUTION

 

With Splice’s Network Monitoring solution, our clients will have peace of mind knowing their network is being proactively monitored around the clock with vigilance that will ensure maximum uptime and minimal disruption to their operations. Our service is designed  to support the technology that drives our customer’s business.

SERVICES INCLUDE

 

  • Proactive monitoring and remediation service for all devices on the network
  • Ability to customize all alerts and escalation/ communications processes to the client’s requirements
  • Centralized portal with real time analytics and reporting
  • Detailed network topology and asset management
  • Network traffic flow analytics
  • Global network configuration management 

BENEFITS INCLUDE

 

  • Immediate response to all network performance issues with minimal client IT resources required
  • Services available anywhere in the U.S.
  • Access to thousands of data and performance metrics
  • Service Level Agreements and accountability
  • Significantly lower cost of ownership and management

 

LEARN MORE

 

monitor_throttle@1x.pngOver 250 network support technicians available to immediate address and resolve network issues.

 

monitor_check.pngOver 1400 Pre-configured monitoring alerts for  response and analytics.

Network Management

 

A fully managed extension of Splice RMM Network Management by Auvik.

  

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Infrastructure

REMOTE SERVER AND VM MONITORING AND RESOLUTION

 

Splice’s Server Care service provide a wide suite of services to fully manage our clients server and virtual machine (VM) environments. Our technicians can immediately respond  to all  server monitoring alerts and resolve issues and take on any specific project based work.

 

Splice NOC responds and resolves 90% of alerts related to the following: (need 2 columns below***)

  • Active Directory
  • Exchange
  • DHCP/IIS
  • Blackberry
  • Citrix Terminal (except XenApp 6)
  • Sharepoint
  • SQL
  • Windows Terminal Server
  • VMware
  • VSS

Service Levels

 

RMMServerCareDatasheet.jpg

 

Create and assign issue-based tickets to our NOC technicians for full problem resolution.

 

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BACKUP AND DISASTER RECOVERY

 
If the power in your office fails tonight and all of your computers crash, how quickly can you recover? And more importantly, at what cost? Our team of experts keep a watchful eye over your protected servers, and if the worst case scenario occurs, we will  have you up and running quickly.

According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term.

Splice BDR offers our clients continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server.

 

 

monitor_check.pngSplice BDR service provides 24 x 7 monitoring and management and provides continuous data protection technology.

SpliceBDRDatasheet.jpg

 

Have a dedicated team keep a watchful eye over your protected servers, ready to jump into action should any problems arise.

 

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Asset Management

ASSET MANAGEMENT

 

Splice’s custom knowledge-base and portal provides a complete asset management solution
that tracks all network assets, user detail, and other required inventory information.

Interested in speaking with someone on our team or meeting with us?