Splice Communications Blog

5 Reasons Why Tech Startups Should Outsource Support

Posted by James Peterson on Tue, Aug 16, 2016 @ 09:00 AM

Technology startups today are facing enormous pressure to build value and bring products to the market FAST.  Focus is on R&D, marketing and sales with a mad scramble to build a brand and attract potential customers.  Eventually there’s a shift, your company starts to land customers and you’re ready to deliver the product.  Who’s going to support the product?  New customers want SLAs (Service Level Agreements) to support the product or service.  Who’s going take the customer calls and what time frames are you going to promise for resolution?

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Topics: outsourced it services, IT Support Services

Making IT Governance Work

Posted by Andy Coan on Thu, Jul 28, 2016 @ 08:30 AM

In many organizations today, IT and their business partners often have competing priorities, often leading to disagreements that can ultimately affect the business as a whole. Business partners know that technology can be expensive, but the internal IT tools they use are "free." This is a problem for IT management, because technology plays such a role in enabling the overall success of today's business, so business partners should have a better sense of the true costs of IT.

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Topics: network monitoring, IT Governance

9 Ways an IT Purchase Can Go Wrong

Posted by Kyle Jones on Thu, Jul 21, 2016 @ 08:30 AM

An IT purchase is kind of like a construction project: the key to success lies in the preparation. Instead of putting in the work demanded by a mature IT purchasing process, some companies take shortcuts and end up with a bigger mess than they were trying to solve. By then, it's too late to change anything; contracts have been signed and they're stuck.

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Topics: IT budget, Network Assessment

Measure Results, Not Time

Posted by Eileen Warner on Wed, Jul 13, 2016 @ 08:30 AM

Yes, employees want to be well compensated for their work and earn a good salary, but that's not all they want. Many workers report they value autonomy over anything else in their professional lives. Their salary should meet their basic needs, but by instilling trust and giving your workers freedom, they'll thrive even more. And workers that enjoy and thrive in an autonomous environment tend to be the best ones for your organization (or so this study from Gensler, a leading design firm, shows us.)

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Topics: IT resources, IT Leadership

Keep Your Business Up & Running with a Solid Disaster Recovery Plan

Posted by Kyle Jones on Wed, Jun 29, 2016 @ 08:30 AM

Reduce downtime by being proactive in your planning so you can scale up/down as necessary and be ready for anything your business throws at it. Disaster recovery is something you should think about before disaster strikes, not after, so you can rebuild your operations and continue providing service and support to your customers.

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Topics: network monitoring, Disaster recovery

Battlefield Comms: Making Communication During an Outage Easier to Do

Posted by Eileen Warner on Tue, Jun 21, 2016 @ 09:00 AM

Does your IT team have any standard messages they use during a network outage? Or are you constantly scrambling to find the right words to tell employees that you're working on the problem and will have things back to normal as soon as possible?

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Topics: Network Assessment, Business Communications

Reduce network alerts with these 5 questions

Posted by Scott Bischoff on Wed, Jun 08, 2016 @ 08:30 AM

"Scott, we're just tired of getting multiple alerts every day for things that aren't really issues for us, and then missing the ones that are truly issues."

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Topics: Network Assessment, Network alerts

In Today's Connected World, Downtime Is Unacceptable

Posted by Scott Bischoff on Tue, May 24, 2016 @ 09:00 AM

A friend of mine recently told me a story about how the email service at his employer went down for an entire afternoon. For the first hour, no one even noticed. But then the reports started trickling in. By the end of Hour 2 it had worked its way up to middle management. In Hour 3 even the CEO was starting to complain.

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Topics: network monitoring, Network Assessment

CIOs still struggling with the cloud

Posted by Andy Coan on Wed, May 11, 2016 @ 09:51 AM

The federal government has been working to prioritize cloud computing policy making for over half a decade, but after all this time everyone's still struggling with it. The Federal Cloud Computing Strategy, published by the White House in 2011 hasn't met the needs of federal CIOs trying to wrangle the evolving nature of technology in general, and cloud computing specifically.

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Topics: cloud computing

Top 5 IT Skills in 2016

Posted by Eileen Warner on Thu, May 05, 2016 @ 11:17 AM

Technology's evolving at such a fast pace that IT professionals need to keep up with the changing skill demands to remain relevant. That goes for both job seekers and those wanting to remain in their current positions.

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Topics: cloud computing, IT resources